Monthly subscriptions
Subscription plans are charged when you start and renew every month at the displayed price until canceled. Subscription credits and rollover rules depend on the selected plan.
Billing and Cancellation Help
Clear information about monthly subscriptions, one-time credit packs, renewals, cancellation, and refund requests.
One-time credit packs
Credit packs are paid once, do not renew, and are kept in your permanent credit balance until used while your account remains active.
Understand your credit balance
Credits measure AI processing, not a fixed number of images. The cost shown on the processing button is the amount charged for that task.
Daily free quota
Extra free usage that refreshes each day and is available only on that day.
Does not accumulate
Subscription credits
Granted each billing cycle and eligible to roll over within your active plan limit.
Linked to an active subscription
Permanent credits
Purchased once in a credit pack and kept in your account until used.
No automatic renewal
How to cancel a subscription
- 1Sign in and open Account.
- 2Open Subscription or My Plan.
- 3Choose Cancel Subscription and confirm.
- 4Confirm that Subscription shows auto-renewal canceled. Access continues through the current paid period.
Billing and credit FAQ
Answers to the payment and account questions customers ask most often.
Credits and usage
Does one credit equal one image?
No. Credits represent AI processing cost. Different tools, models, and settings may use different amounts. Check the processing button before submitting a task.
When are credits charged, and does downloading cost more?
Credits are charged when you submit an AI task. Previewing or downloading a completed result does not charge credits again.
Where can I review which credits were used?
Open Account, then Credits & Usage to review recent credit activity and whether a task used daily, subscription, or permanent credits.
Plans and renewals
What is the difference between a subscription and a credit pack?
A monthly subscription renews automatically and grants monthly credits, daily quota, and plan benefits. A credit pack is a one-time purchase that adds permanent credits and never renews automatically.
Can I cancel immediately after subscribing?
Yes. Canceling stops the next renewal and has no cancellation fee. Your paid plan remains available until the current billing period ends.
How do plan changes and new devices work?
Upgrades take effect immediately and downgrades begin with the next billing cycle. Your plan belongs to your EzEnhancer account, so you can use it on another device after signing in to the same account.
Payments and troubleshooting
Which payment methods are available?
Available methods are displayed securely at checkout and may vary by country, currency, card issuer, and payment provider. EzEnhancer does not accept payments outside the official checkout.
Why will the checkout page not open?
Sign in again, refresh the Pricing page, allow the payment window, and temporarily disable popup or ad blockers. If it still fails, contact support with a screenshot and never include a full card number.
Why can support not find my purchase?
The email used to contact support may differ from the EzEnhancer account used for the purchase. Send the signed-in account email, order date, and amount so the order can be located.
Refunds and disputes
Can I request a refund?
Fees are generally non-refundable. A first-ever purchase may be reviewed when requested within 24 hours and the credits or benefits have not been substantially used. Renewals, upgrades, and additional credit purchases are excluded from this window.
How long does an approved refund take?
Eligible refunds are typically processed within 5-10 business days. The final posting time depends on the bank or payment provider.
Should I contact my bank before contacting support?
Please contact EzEnhancer support first for duplicate charges, cancellation, or refund questions. An active bank dispute can lock the transaction and prevent a normal refund until the dispute is resolved or withdrawn.
Manage billing from your account
Review credit activity and download receipts without waiting for support.
Refund requests
Initial purchases may qualify for review within 24 hours when benefits have not been substantially used. Eligibility and exclusions are explained in the Terms of Service.
Read the cancellation and refund termsBilling support
Email [email protected] with the account email, order date, amount, and a short description. Never send a full card number or security code.
We typically respond within 48 hours.
Email billing support